Refund Policy


Refund Policy

By placing an order, You confirm that You have read, understood and accepted these following policy.

We are certain that you will adore your TopShelfSquare order when it arrives, but if you don't for any reason, please just email us at support@topshelfsquare.com and we will make it right.

Returns

Our policy lasts 30 days. If 30 days have gone by since you received your item according to your tracking number, unfortunately we can’t offer you a refund or exchange. 

You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Non Refundable:

  • Gift cards
  • Downloadable software products
  • Any item purchased with promotional codes


To complete your return, we require you to contact us in the 30 days time window. Please contact our support team via support@topshelfsquare.com for more information.

Please be informed that you have to pay for the return shipping fee.


Refunds (if applicable)

Once your return is received, we will inspect the item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@topshelfsquare.com

 

Cancel order

You can only cancel your order if your order has not shipped

If your order has shipped, we cannot provide a refund until the item is sent back to our warehouse. 

 

Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@topshelfsquare.com