Our stock is spread over a few fulfilment centres for us to be able to serve international customers. This means sometimes, during high demand, orders containing multiple items may be shipped individually. You may receive one item before the rest. Please don't panic if you don't receive all of your items at once…they are on the way.
We ship orders oversea by mail service. Shipping options depend on the type of items you order, total weight of the package and your location. Everything you need to know is provided to you at the chekout.
After finishing processing your order, we will hand it over to the shipping company and it will be completely handled by them. After arriving in your country, it will be handled by your country's postal service. Please contact your local post once it has arrived in your country.
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
If you are already familiar with our tracking system use this link to check your order status: Click here.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. All products' prices are set in US Dollars but our system will automatically exchange your currency when placing order.
Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email firstname.lastname@example.org within 12 hours after placing your order.
We always try to bring the best quality product to customers. However, there are many factors that may affect negatively to the quality, especially shipping, that make our products be defective or damaged.
If you received a defective/damaged item, please kindly contact us by sending an email to email@example.com, tell us about your problem and PLEASE ATTACH photos/videos which can clearly show the problem.
There are 2 solutions that we can offer you:
we will send you a replacement, or
you return the product to get a full refund
Please be informed that you can only choose 1 of 2 options above, and it is the final solution for your request.
For full information on our Refund Policy click here
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to firstname.lastname@example.org and provide us with your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service by sending an email email@example.com provide your shipping address again.
Step 3: If the address you provided in the email matches with your shipping address in our system, which means the package was lost by the shipping company, we are willing to send you a replacement. Please be notified that this is our final solution for your request.
If it was your mistake in filling in a wrong address, we could not deliver your packet. In this situation, we need you to pay some extra fees for sending you a replacement. These situations are handled one-by-one by our Customer Support. Please contact us at firstname.lastname@example.org